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Terms & Conditions

Last updated on 06-02-2025 13:08:35

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between Doers Tech Enterprise Solutions Pvt Ltd, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

 

The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

 

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

 

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Cancellation & Refund Policy

Last updated on 06-02-2025 13:14:17

Doers Tech Enterprise Solutions Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

 

Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

 

• Doers Tech Enterprise Solutions Pvt Ltd does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end.

 

This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

 

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Doers Tech Enterprise Solutions Pvt Ltd, it’ll take 1-2 Days days for the refund to be processed to the end customer.

Privacy Policy

Last updated on 06-02-2025 13:14:17

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Your privacy is important to us, so Doers Tech Enterprise Solutions Pvt Ltd, a India, has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site https://www.noqapp.in/ ("Site"), why we collect it and how we use it.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site. When this Policy mentions "We", "Us," and "Our" it refers to Doers Tech Enterprise Solutions Pvt Ltd and its subsidiaries and affiliates.

This Privacy Policy is governed by our Terms of Services. For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at Vignesh@noqapp.in

 

 

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations. Account Signup Information. When You create the account, we ask You to provide the signup information, such as Name, Phone ,Pan card details,Aadhar card details, Address, Email, Passwords, Surname, Personal Number and others

Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card expiration date, Credit or debit card type, Credit or debit card number, Name and surname.

 

2. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for a number of reasons, including to:

  • to create account

  • to identify user

  • to create trusted environment

  • to create statistics and analyze market

  • to send receipt for your investment

  • to contact user

  • to improve services

  • to ensure data security and prevent fraud

  • to request feedback

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

 

3. COOKIES

We do not use cookies or other tracking technologies.

 

4. INFORMATION FROM MINORS

This site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Site or Services. We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

 

5. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation. Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe it might contain sensitive data.

 

6. PAYMENT INFORMATION

To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We may collect your name, credit or debit card type, expiration date, billing address, the certain digits of your card number and details of your purchase. The exact personal data collected will vary depending on the payment method.

 

7. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information not longer than you keep your account, unless we are otherwise required by law or regulations to retain your personal information longer.

We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.

If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Account. Please note that even after deletion of your account we may keep some of your information for tax, legal reporting and auditing obligations.

 

8. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by us, the transmission of information via internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at Vignesh@noqapp.in

 

9. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us using the contact details provided below. The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.

The right to object the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.

The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

 

10. APPLICATION OF POLICY

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

 

11. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

 

12. ACCEPTANCE OF THIS POLICY

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 11. Continued use of this Site implies acceptance of the revised Policy.

 

13. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at the details as indicated above.

Facial Data Privacy Policy

At NoQ Store, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information, including biometric data such as facial images. This policy outlines how we collect, use, disclose, share, and retain facial data within the NoQ Store app.

 

1. Purpose of Facial Data Collection

We collect and use your facial data solely for the following purposes:

a. Personalisation for Community Access NoQ Store is a private community-based retail store. We use facial data to verify that only eligible community members access the store and its exclusive benefits. This ensures a personalised experience for verified residents.

b. Authentication for Store Entry Our access control system captures your face image at the entrance. This image is transmitted to our secure server, where it is matched with the facial data stored in our records to confirm your identity. Based on this verification, access is granted or denied automatically. This process ensures that only authorised individuals enter the store premises.

c. Profile Photo The facial image you provide is also used as your profile photo within the NoQ Store app for easy identification and a customised user interface.

 

2. Collection of Facial Data

We collect facial data in the following ways:

During app registration or onboarding, when users provide their facial image as part of identity verification.

During each access attempt at the store, where a live image is captured by our access control system

When a user uploads or updates their profile photo.

 

3. Use of Facial Data

Facial data is used strictly for:

During app registration or onboarding, when users provide their facial image as part of identity verification.

Verifying community membership.

Authenticating users for store access.

Associating a visual profile with your user account

We do not use your facial data for advertising, behavioural profiling, or any unrelated purposes.

 

4. Disclosure and Sharing of Facial Data

We do not sell, rent, or lease your facial data to any third party

Facial data may be shared only with:

Our trusted technology partners who provide secure biometric verification services, under strict data protection agreements.

Law enforcement or government agencies, only if required by applicable law.

 

4. Data Retention

We retain your facial data only for as long as it is necessary to fulfil the purposes mentioned above:

Live access control images are stored temporarily and discarded after verification

Your registered facial image (used for matching and profile photo) is stored securely until your account is deleted or you request data removal.

You may request deletion of your facial data at any time by contacting us at [support@noqapp.in].

 

5. Security Measures

We implement strict technical and organisational measures to protect your facial data, including:

End-to-end encryption during transmission and storage.

Role-based access controls for internal systems.

Regular audits and security updates to our biometric systems.

 

6. Your Rights

You have the right to:

Know what facial data we collect and how it’s used.

Request access to, correction of, or deletion of your facial data.

Withdraw consent at any time (subject to limitations if access control or store use is dependent on such data).

To exercise any of these rights, please contact us at [support@noqapp.in].

 

6. Changes to This Policy

We may update this privacy policy from time to time. Changes will be notified via the app or email. Continued use of the app after updates constitutes your agreement to the revised policy.

 

Third Party Data Handling

Our trusted technology partners who assist with biometric verification process facial data solely for the purpose of authentication. They do not store facial data permanently. Temporary facial data captured for verification is discarded securely within [insert timeframe] after verification is complete.

 

No Indefinite Storage

We do not retain any facial data indefinitely. Facial data provided during registration is securely stored only for as long as necessary to provide authentication services. Upon account deletion or user request, facial data is permanently deleted from our systems. Live access control images captured for store entry are discarded immediately after verification.